Frequently Asked Questions about Expedited Freight
We get asked a lot of questions about our Expedited Freight services and we’re in the business of providing dependable answers and logical solutions. Many of the questions we’re asked most frequently appear below along with our answers to them, but please know we are more than happy to answer any other questions about our express freight management services at any time.
Do you provide services where I am located?
We are able to offer reliable expedited freight services anywhere within the United States. We also ship to and from (but not within) Canada. We operate throughout the lower 48 states and in addition, we provide offer air freight services to most points in Alaska and Hawaii. This extended coverage allows us to typically be able to pick up your freight within two hours of you booking or we can have an expedited truck or van ready on-demand to meet your deadlines.
Air charter services depend on your nearest suitable airport and current aircraft inventory available. Nationwide air cargo services will be from any major airport and we’ll also take care of the ground legs with full door-to-door services.
How quickly are you able to ship my freight?
The majority of all freight that we manage is time-critical as our customers require an express pickup or a very specific time coupled with an on-time delivery. As our customers seek urgent solutions we specialize in rapid service, from paperwork, payment and vehicle dispatch. Our entire network is designed to save you time one you give a shipment the green light and reduce transit time to the shortest possible duration while safely delivering your expedited freight.
All of our shipments are via dedicated vehicles (exclusive use trucks and vans) and our nationwide network of carriers allows us to collect freight within 90-120 minutes in the vast majority of cases (*over 90% of the time) no matter the location. All of our expedited air cargo services except air charters are dependent on air cargo schedules and capacity which we will review with you in detail. To overcome scheduling limitations that come with scheduled air freight services we’re also able to offer nationwide air charter services.
How can I pay for your expedited trucking services?
For all first-time customers we require that full payment is made prior to shipment by credit card via our secured payment gateway. We will immediately issue a receipt and the selected carrier is then instructed to dispatch the agreed/contracted vehicle upon completion of all paperwork such as the rate agreement. For returning customers credit card payment is preferred but we will consider terms strictly on a case by case basis following application and credit approval.
Is delivery time guaranteed?
We are not unable to guarantee delivery times but instead provide you with realistic transit time estimates that we then expect to meet or exceed for the vast majority of all shipments. We’ll monitor your expedited shipment throughout and quickly communicate any unexpected delays to you and updates if and when they should happen to occur.
Can you ship small packages, documents etc?
We can ship almost anything that fits into a dedicated vehicle but as we typically ship heavier commercial freight we may not have the most cost-effective solution for smaller shipments. Please note that you are reserving the entire van for whatever you are shipping so the cost may sometimes be prohibitive for smaller shipments and you may be better served by a courier company. However, we don’t know the value of your shipment arriving on time so we can quote for documents, small packages etc for business to business shipments if you wish, call 844.382.5068 for more information.
Do you own your own trucks and vans?
No, we do not own any trucks, vans or aircraft. Nor do we add photo-shopped logos to actual vans, trucks and planes like other brokers sometimes do so that they may appear to be a trucking company. We’re simply a great team of brokers and logistics experts who know the best carriers to work with nationwide to help you overcome even the most challenging supply chain obstacles.
Are you hiring staff or drivers?
No, and we have no plans to do so. We don’t hire drivers, we are a freight broker.
Can you tow something for me, or ship my vehicle?
No, we do not tow (provide power only) any freight or move vehicles, motorcycles, boats etc. We specialize in B2B time critical freight, whether you need to overnight several pallets of freight by ground or air or even a small box. If timing is important we are a great match for your logistics needs. For a list of what we cannot ship please view our restricted items list.